Policies
Refund notice
Eligibility
Refunds apply only to fees actually received for a confirmed seat (Signal Briefing, Desk Audit, Pulse Map Intensive, Observatory Retainer, or another programme named on your invoice). Informational prices on /pricing.html are not invoices. Complimentary guest salon passes have no cash value.
Timeframe
Write to info@sensor-routehub.digital to request a refund. For Pulse Map Intensive, a full-refund request must arrive at least fourteen calendar days before the first live studio. For Desk Audit, at least seven calendar days before the kickoff call. For a Signal Briefing, at least forty-eight hours before the booked session. Observatory Retainer fees are assessed per quarter; a request must arrive at least ten days before that quarter’s scheduled review.
Full or partial refund
If you cancel inside the windows above, and we have not already delivered a written memo or a live session for that seat, we refund the fee in full. If you cancel after a Pulse Map studio has begun but before week five, we refund fifty percent of the intensive fee, minus any tax already remitted that we cannot recover. After week five of Pulse Map, or after the second Desk Audit studio, remaining tuition is not refundable, because faculty time and peer seats have been consumed.
If Sensor Routehub cancels a cohort and cannot offer a reasonably comparable date within ninety days, you receive a full refund of fees paid for that cohort. If we move a single studio for faculty illness, that is a make-up, not an automatic refund.
Non-refundable items
Bank transfer charges, currency conversion fees, travel to Roi Et, devices, third-party software licences, and printed materials you asked us to courier are not refundable. Group-seat discounts, once the first person from the group has attended a live session, cannot be unwound into individual full refunds for the others without a written exception.
Refund process
Email info@sensor-routehub.digital with your invoice number, the seat name, and the reason. We confirm receipt within two working days. Approved refunds are processed back to the original payer using the same method we received (typically Thai bank transfer). We do not issue cash at the office.
Processing time and method
Once approved, expect the transfer to leave our account within ten working days. Your bank may take additional time. If a transfer fails because account details changed, we will pause until you send corrected details; the ten-day clock restarts on the correction.
Contact for refund requests
Sensor Routehub · Street: Lop Muang, Lob Muang, Muang; City: Muang Roi Et; State/province/area: Roi Et; Zip code: 45000; Country: Thailand · 043 386-938 · info@sensor-routehub.digital. Put “Refund” and the invoice number in the subject line.
Cancellation by you or by us
You may cancel by email using the timeframes above. We may cancel or reassign a seat if invoices remain unpaid after the due date on the tax invoice, if studio confidentiality is broken, or if a student repeatedly misses live sessions without notice (see the Pulse Map syllabus). In those last two cases, unused tuition is not automatically refunded.
Exceptions
Serious documented illness, bereavement, or government-imposed travel bans that make live attendance impossible may qualify for a pause or a full refund outside the standard windows; we decide in writing, in good faith, within ten working days of receiving evidence. Dissatisfaction with a critique is not, by itself, grounds for a refund: the pedagogy is critique. Consumer rights that cannot be waived under Thai law remain available.